Last Updated: 18 October 2026
At CODELYNX, we aim to process and dispatch orders as quickly as possible. Please review our cancellation policy before placing an order.
1. Order Cancellation Before Dispatch
Customers may request cancellation before their order has been processed for dispatch by emailing wecare@codelynx.store with their order number.
We will make reasonable efforts to cancel the order if it has not already been processed or handed over to the courier. No cancellation fee will apply to eligible cancellations made before dispatch.
2. Cancellation After Dispatch
Once an order has been handed over to the courier, it cannot be cancelled through our standard cancellation process.
Customers may contact us to request assistance, but cancellation or delivery interception cannot be guaranteed. If the shipment is already in transit, the customer may need to follow the applicable return process after delivery.
3. Prepaid Orders
If a prepaid order is successfully cancelled before dispatch, the eligible refund will be initiated to the original payment method.
Refund processing times may vary depending on the payment provider and bank.
4. Cash on Delivery (COD) Orders
For COD orders cancelled before dispatch, no cancellation fee will apply.
If a COD order has already been dispatched, we may be unable to stop the shipment. Customers are requested to accept orders they have placed in good faith and contact us promptly if they need assistance.
Repeated cancellations or refusal of COD deliveries may result in restrictions on future COD availability, where permitted by applicable law.
5. Order Changes
Requests to change the product, phone model, delivery address or other order details must be submitted as soon as possible. Changes cannot be guaranteed once an order has been processed or dispatched.
6. Damaged, Defective or Incorrect Orders
If you receive a damaged, defective or incorrect product, please contact wecare@codelynx.store with your order number and supporting photographs or video. Such cases will be handled under our Returns, Refunds and Exchanges Policy.
7. Contact Us
For cancellation requests or assistance, contact:
Email: wecare@codelynx.store
Location: Navi Mumbai, Maharashtra, India
CODELYNX reserves the right to update this policy when necessary, subject to applicable law. Nothing in this policy limits any consumer rights available under applicable Indian law.