I have received a faulty/incorrect/defective item. What should I do?
At CODELYNX, we thoroughly check your order for any faults or defects before shipping. However, if you receive a damaged or incorrect product, please notify us within 24–48 hours of receiving your order. Email us at wecare@codelynx.store with the following details:
- Your order number
- A description of the issue
- Clear images and a short video of the damaged or incorrect product
Upon verifying your request, we will arrange a replacement for the faulty or incorrect product.
Can I return a product if I don’t like it?
Yes, absolutely! You have 7 days from the date of delivery to decide if the product is right for you. If you wish to return it, email us at wecare@codelynx.store within 7 days, stating the reason for your return.
To complete your return, please ensure:
- You contact us within 7 days of receiving the product.
- You provide tracking details for your return shipment within the same 7-day period.
Note: Return shipping charges will be borne by the customer for change-of-mind returns, unless otherwise agreed. Please use a trackable shipping service and retain the proof of dispatch and tracking details. If a returned parcel is lost or damaged in transit, please contact the shipping carrier for assistance. This does not limit any rights or responsibilities under applicable consumer protection laws.
I have placed an order for the wrong phone case/AirPods model. What can I do?
Please confirm your device model before placing an order. Since each product is customized, we are unable to process returns or exchanges for wrongly ordered items.
This restriction applies to cases where the customer selects the wrong device model. It does not affect requests involving products that are defective, damaged, incorrect, or materially different from the product ordered, which will be handled in accordance with applicable consumer protection laws.
How to Return
- Email us at wecare@codelynx.store with your order number and the reason for the return. We will provide the return address and instructions.
- Carefully pack the item(s), preferably in their original packaging, and include your order number inside or on the package.
- Ship your return package using a trackable shipping service and email the tracking details to wecare@codelynx.store after shipment. Retain your shipping receipt until the return is resolved.
- Once we receive the package, we will inspect the returned product and notify you of the outcome. If the return is approved, we will initiate the applicable refund process.
Refunds
Approved refunds will be initiated within 1–3 business days after receipt and verification of the returned product. The amount will be refunded to your original payment method wherever possible. The time taken for the amount to appear in your account may vary depending on your bank or payment provider.
For Cash on Delivery (COD) orders, approved refunds will be issued through a mutually agreed method, such as bank transfer (IMPS) or UPI services such as Google Pay, PhonePe, or Paytm. We may request the minimum information necessary to process the refund securely. We will never ask you to share your OTP, UPI PIN, or banking password.
Nothing in this policy excludes or restricts any consumer rights or remedies available under applicable Indian law, including those relating to defective, damaged, incorrect, or materially misdescribed products.
Customer Support
For questions about returns, refunds, or exchanges, contact:
Brand: CODELYNX
Email: wecare@codelynx.store